Returns & Refunds

Faulty or damaged items

If your device arrives faulty or damaged, contact us within 48 hours of delivery with photos or video of the issue. Depending on the circumstances we’ll arrange a replacement or store credit.

Change-of-mind returns

For hygiene and safety reasons we can’t accept returns on opened nicotine products or e-liquid. Unopened, factory-sealed items may be returned within 14 days of delivery.

Incorrect items

If we shipped the wrong item, let us know within 48 hours and we’ll send the correct one at no cost.

How to start a return

Email us or use the contact page with your order number and photos of the issue.

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