FAQs

Most orders arrive within 1–3 business days in metro areas and 3–7 business days in regional locations. Any order placed before 1 pm on a weekday is shipped out the same day for a faster delivery window.

We currently accept secure payments via bank transfer and Visa/Mastercard. These trusted options ensure your checkout process is simple and safe.

Yes, every order is packed in plain, unmarked packaging with no indication of what’s inside. This ensures complete privacy from the moment it leaves our warehouse to when it reaches your door.

Your order is shipped through Australia Post, and tracking details are sent to your email or phone once it’s dispatched. You can also check the order shipping status by inputting the order number at the bottom of our homepage. This allows you to monitor your delivery at every stage.

If your vape arrives faulty or damaged, contact us within 48 hours and include photos or videos of the issue. We’ll arrange either a replacement or store credit based on the circumstances.